SERVICE

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RPA Maintenance
RPA Maintenance

The Maintenance organization of the RPA-Business Division guarantees the service quality during contracted period, and tries to allocate personnel from the dedicated organization in order to support maintenance(defect) and stabilization

Classification Support method Reference
Organization

Operation of maintenance-organization

Recruitment of experienced personnel

Completion of regular training by RPA-Business & Education Division

Customer & SR service training

CS organization operation
- Operating maintenance organization of RPA business division
Maintenance System

Prompt SR reception and secure response channels

Year-round(24hrs) service system maintenance through online reception

Securing customer verification system for each process

Securing SR reception channel

SR register management
Report System&Support

Maintenance status report

Improvement of customer satisfaction through the customer satisfaction survey

Securing education-support channel associated with the Education Business Division

Weekly/monthly report

Survey on satisfaction/issue/support
Maintenance support & Solution System
  • Maintenance plan

    Contingency plan establishment

    Regular preventive check

    Response team formation

  • Technical support

    Technical support for using solution

    Providing the latest technical information related to solution upgrade

  • Personnel support

    Continuous education/training

    Technical support for stabilization after examination

  • External support

    Technical support for software

    Technical support for operation

    Technical support for performance

  • SR(Service request)

    Program flaws

    Requirements of functional improvement

    Failure occurrence

  • Reception

    Program flaws

    Requirements of functional improvement

    Failure occurrence

  • Reception

    Requests reception

    Analysis & customer verification

    Design/Direction confirmation

  • Completion

    S/W distribution

    Result notification

    Maintenance history management

※ Note: additional costs may occur for improvement/educational/technical/sales support cases (excluding defects/disorders)

Maintenance(defect) process

We will do our best to improve the quality of our customers by securing a channel for receiving maintenance (defects) and professional services, and responding quickly to customer service requests.

표 표
Contact

MAIL hr@kscnc.co.kr

T E L 02-3210-0797~8

F A X 031-925-0309