AI-powered CIX Consulting that connects
customer and operational data into real results
KS C&C's CIX division fuses the customer and operational data
enterprises already have, powered by AI,
to design the most complete decision-making framework
at every key business decision point.
Under the value of 'Customer Intelligence eXperience,'
we precisely diagnose your business environment and data to drive next-generation growth.
Service
CIX operates at the key decision
points that need data
From understanding customers to demand forecasting, operational
anomaly detection, and execution strategy design — we transform
enterprises' key challenges into an AI- and data-driven structure.
Customer segmentation
LTV·CLV
Churn prediction · recommendation
Expand customer value · improve retention
Demand forecasting
Inventory optimization
Response prediction · resource allocation
Advance operational planning · cut costs
Quality anomalies
Equipment anomalies
Transaction/process monitoring
Minimize loss · faster response
Use case discovery
KPI design
Dashboards · field adoption
Ensure feasibility · make results visible
Service
An Integrated Service Framework
Spanning Risk Management and Customer Intelligence
Building on our established credit scoring and collections expertise, we add
AI-driven CRM and analytics to connect enterprises' key decision points into one service structure.
Risk Intelligence
Building on established risk analytics capabilities like ASS, BSS, and collections management, we precisely design evaluation and operating criteria.
Application Scoring System (ASS)
Evaluates risk at the application stage to inform approval policy, credit limits, and review criteria.
Behavior Scoring System (BSS)
Uses transaction and behavioral data to precisely support risk-change tracking and operating strategy.
Collections Management System
Systematizes recovery prioritization and collections operating criteria to design performance-driven management strategy.
Integrated
Decision Support
- Evaluation Criteria
- Prioritization
- Operating Policy
Customer Intelligence
Through CRM, customer analytics, and index/insight services, we translate customer understanding and execution strategy into data.
AI-Powered CRM Strategy
Uses customer segmentation and response data to support targeting, retention, and personalization strategies.
Customer Analytics & Insights
Analyzes value, behavior, and churn signals to sharpen CRM decision criteria.
Composite Index & Analytics Service
Uses internal/external data and index frameworks to deliver insights needed for management decisions and operations.
Decision Frame
Structuring Business Questions
into Actionable Criteria
We don't stop at listing questions.
We define which problems to look at first, structure the answers into models and strategies,
and connect them to execution criteria that business teams can use immediately.
Structuring Process
Diagnose
Diagnose challenges and data
Structure
Structure questions and criteria
Model
Design prediction/detection models
Activate
Apply policy, KPIs, and to teams
Key Business Questions
Outputs
Industry Applications
Designing Data Structures
Tailored to Industry Challenges
CIX looks at customer and operational data together,
designing prediction, optimization, anomaly detection, and execution strategy to fit each industry's challenges.
Common Structure
Manufacturing
Prediction/optimization analysis that improves operational stability and production efficiency
Demand forecasting · inventory optimization · quality anomaly detection
Retail
Customer/product analysis that improves sales and operational efficiency together
Purchase pattern analysis · recommendations · promotion optimization
Services
Service analytics that improve customer experience and retention
Customer behavior analysis · churn prevention · personalization
Finance
Supports advanced initiatives built on proven analytics capabilities
Underwriting strategy · customer analysis · anomaly signals
contact us
Decide with data,
deliver results with strategy.
CIX connects customer data understanding, predictive modeling, and field-ready
structures into a decision-making system that works in real operations.
See how a CIX-based data strategy
could be applied to your organization.